Frequently asked questions

Can I download with download manager? (IDM and other)

No. Download manager send multiple requests and create multiple connections to the server in a short space of time. The server has no way of knowing that the traffic is generated by software, so each request will count as a download and may result in exceeding your daily download limit.

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After payment, how can I download?

After you complete the payment, a download link will be automatically sent to your email, or you can access “My Downloads” in your account to download files. You can download it anytime.

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We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.

Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.

IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.

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How the prices are so low?

All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so. Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you.

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Are the Plugins/Themes original?

Yes, all the Plugins/Themes are obtained securely by downloading directly from the original authors and We just redistribute it without changing the products.

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Do Plugins/Themes require a license key to activate?

All the Plugins/Themes at have been successfully activated so you can import full demo and other premium features. There are some Plugins/Themes that working fine without a license key, developers include these so that the Plugins/Themes can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your Plugins/Themes manually when updates become available on our site.

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Do hottheme provide license keys?

We cannot and won’t provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. In some case, these Plugins/Themes only require license keys to get automatic updates from their authors.

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How to updates my Plugins/Themes?

Updates are provided if and when they are available from the original author. If updates available, please go to My Downloads in your account to download the new version. Then replace new version on old version.

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Plugins/Themes version outdated, Can I request new version?

Yes, simply click on the gray Request button to submit a request when the new version is available. You can also contact us via email or fill out the short form, we will update the products usually every 2-4 days.

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Do hottheme provide support?

We provide basic support for installing Plugins/Themes. If you need any major modification / advanced support, you can purchase from original author or hiring a developer.

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Why buy from us? How does hottheme differ from free sites?

You get official products from developers, but our prices are much lower. All files do not contain ads, viruses or malicious code. We have regular updates and direct download links. You will always find something that is not freely available!

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What if you found a mistake on the website?

If you find a mistake on the website, please let us know about it via the feedback form. If the error is significant, we will certainly thank you!

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What should I do if I have read the FAQ completely and have not found an answer to my question?

If you have read the FAQ completely and have not found an answer to your question, please do not hesitate to contact us for answers.

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What payment methods are available?

We have two of the most popular international payment methods:

  1. PayPal
  2. Credit Card/Debit Card: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
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Can I download an older version after the new version has been updated?

You can only download the latest version from the hottheme, once it has been updated you cannot download the older version. We do not store all versions of digital products. In the case you have lost a copy of the product, alternative download links may only be provided by us if we have the possibility and at our discretion.

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Will the purchased product be updated automatically?

No, it will not. We do not provide the license keys required to automatically update products through the WordPress Admin Panel. If you need to update the product, you must download it from us and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

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Why isn’t the latest product version on your website?

We update Themes and Plugins every 1-3 days. If the product version on the website is not the latest, we will most likely update it in the next updates.
However, sometimes we lose access to accounts with purchased products or our subscription on the developer site ends and we do not plan to renew it.
In this case, the site may not have the latest product version. For maximum compatibility with the latest version of WordPress, we recommend that you purchase recently updated products.

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If I purchase each product separately, will I get free lifetime updates?

Yes, you will get free lifetime updates if you purchase each product separately

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If I purchase a Membership Plan and after my subscription expires, can I continue to download old versions?

  • For 1 month, 6 months, 12 months Membership Plans: After your subscription expires, if you don’t renew it, you won’t be able to receive new updated versions and also won’t be able to download older versions, because we don’t store all the old versions. However, the versions you have downloaded will still be used forever and have no installation limit, just no updates.
  • For Lifetime Membership Plan: You will get free lifetime updates.
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In the downloaded archive with theme there is no documentation, demo data, plugins or PSD?

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings.

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When installing the theme, an error occurs: The package could not be installed. The theme is missing style.css stylesheet

A typical error that occurs when a user attempts to download in WordPress a non-installation theme file, but a complete archive of the theme (with documentation, plugins, demo data, etc.).
To avoid this error you must unzip the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.

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How to properly update an already installed product?

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.

The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.

Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

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I have installed demo data on the theme, but it is different from the demo data presented on the developer’s website. For example, there are no images or the location of blocks of content is different

Please note that the demo data in the themes and plugins are intended only for demonstration of the product features.

Developers do not always timely update the demo data together with the product update. Along with some demo data, images are not provided because the developer does not have an extended license to use them. The result you get after importing the demo data may not match the developer’s demo site. We will not be able to provide you with images or any other materials if they have been intentionally removed by the author of the theme or the plugin from the demo data.

Therefore, neither we, nor the developer of the product, can guarantee that your site will be fully matched with the developer’s demo site.

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What are the guarantees that the products on the website do not contain malicious code, viruses or advertisements?

All products offered on the website have been officially purchased and downloaded directly from the developers.. We do not sell any products downloaded from third-party resources.

We prepare all Activated versions (versions activated with the license keys) ourselves, and no files pass through “third hands”.

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

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In the downloaded archive VirusTotal service detected a virus

First of all, hottheme is a commercial project and you can be 100% sure that you download only clean and safe files here. Secondly, you should understand that viruses and malicious code are completely different things. Virustotal is a tool for checking files for viruses, and you cannot use it to detect malicious code in PHP/JS, such as backlinks, web shells, or backdoors.
Today’s malicious code can be no different from ordinary code and it is often impossible to detect it with automated tools. However, we recommend using specialized tools such as VirusDie or Imunify to locate malicious code in files if you encounter such a need.

Information about Virustotal false positives

In the list of antiviruses VirusTotal there are Chinese and Vietnam antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others). For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives.

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I downloaded the product from another site and it does not work, will it work if I download it from you?

Unlike other sites, we provide only official products from developers. This means that any product on the site works just like if you buy it directly from a developer. If you have any problems or questions, our technical support team can help you resolve them.

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